Application Management Services
Sesigned to support correct operation of the system
This is the series of Application Management Services designed to support correct operation of the system and daily operation of the user. The following services belong to this group:
- User support, including Help Desk
- Corrective maintenance
- Preventive maintenance (control and analysis phases)
- Minor evolution maintenance (interventions which do not require an express design approach requiring a commitment of 5 working days or less)
- User and user profile management
- Maintenance of user manuals and technical/operational manuals
- Technical support
- Configuration management
- Feasibility assessment
- Interface monitoring
- Service requests, including administration of the application component and modification of data in production
- Operation, database update
- User Management
Paros Consulting through its specialized technical features guarantees the management and administration support of SmartPlant Suite software, supporting customers in business processes. In addition to the traditional software installation, training and consulting services, Paros Consulting provides, through a team of qualified professionals, all services supporting work processes, both on running projects on traditional infrastructures than projects running on Cloud. In addition to software installation, training and consulting services, Paros Consulting is deeply involved in supporting "business" with services called Application Maintenance Service (AMS). Paros Consulting offers synergistic collaboration with its customers with teams of certified specialists to support the project's strategic processes, the use and management of Intergraph Smart Suite software to manage their business:
- SmartPlant P&ID
- SmartPlant Electrical
- SmartPlant Instrumentation
- Smart 3D
- SmartPlant Review
- SmartPlant Foundation
- SmartPlant Construction
- SmartPlant Materials
- SmartPlant Reference Data
- Smart Yard
The Application Maintenance Service offered by Paros Consulting is a technologically advanced service for managing these core business support applications, based on a profound knowledge of software products and engineering processes.
- Intergraph "training-on-the-job" applications are targeted on specific topics to facilitate the introduction of new teams in projects.
- Support the definition and updating of 3D modeling specifications and work procedures, which business subcontractors must use in projects.
- Centralized project management to ensure consistency between the various subcontractors, including the definition of multidisciplinary access to the 3D model within the departments and subcontractors.
- Front-end user. Support users through corporate procedures, including software usage, helpdesk service, management of configuration or development requests.
- Technical support and installation. Definition of standard installation procedures, software installation and validation for Intergraph products. Technical support for software updates, verification and installation of Service Packs and Hot Fixes.
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Corrective Maintenance
- Preventing maintenance of applications to avoid failures or downtime
- Analysis of the trend, study and implementation of structural solution interventions
- Applying patches, creating custom components, new versions
- Code corrections and / or parameter settings
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Configuration management
- Identification and traceability of software components
- Identification and traceability of application documentation (user manuals, functional, technical and all teaching materials used for training)
- Marking any changes to the application software components
- Managing the evolution of software component versions
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Implementation services. Application Management that guarantees the functional and technical evolution of systems based on business needs and changes in the context of reference. Include:
- Adaptive / evolutionary maintenance
- Preventive maintenance
- Introduction of new features in existing applications
- Creating new interfaces and / or conversion programs for new applications
- Extending the features of existing objects
- Changing the system for legislative, regulatory or organizational changes
- Adjustments to modified framework conditions
- Adaptations for roll-out of new sites for the same features and performance
- Adjustments to software release and basic hardware release changes
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Support for project activities. Simplifying peak activities, supporting product production, or critical business.
- 3D modeling for project execution support
- Engineering Services (Process, Electrical, Instrumentation, Piping, Structural, Hydrodynamic)
- Information management
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Quality control. Quality control through Smart Suites on production projects:
- Analyzing project quality controls
- Definition of quality and integrity checks based on the milestone and the production phases of the project
- Implement quality and integrity checks
- Scheduling Project Maintenance Procedures (Backup and Quality Controls)